Refund policy

Haneul Return & Exchange Policy

At Haneul, we are committed to ensuring the quality of our products and your overall satisfaction.

Eligibility for Returns & Exchanges  
We accept returns or exchanges only in cases of:
- Product quality issues  
- Incorrect size  

To be eligible, you must contact us within 7 days of receiving your order via our customer service email. Requests made after this period will not be accepted.

Return Conditions  
Items must be returned in their original condition, unworn, and with all original packaging included.  
All returned items will be inspected upon receipt.

Haneul reserves the right to deny returns or exchanges if the item shows signs of wear, damage, or is returned incomplete.

Shipping Costs  
For eligible returns and exchanges, Haneul will cover the return shipping costs within the United States.

If a returned item does not meet our return conditions, the item may be sent back to the customer at their expense upon request.

Non-Returnable Policy  
We do not accept returns or exchanges for reasons other than quality or sizing issues.

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If you have any questions or need assistance, please contact us at hello@haneulshoes.com.  We’re here to help.

Haneul Team